Terms of Use

These Terms of Use (the “Terms”) are a binding agreement between you and ExtHive (“ExtHive”, “we”, “us”). They govern your access to the https://exthive.com website and your use of any ExtHive browser extension, together the “Services”.

By installing an extension, creating a licence, or completing a purchase, you confirm that you have read these Terms and agree to them. If you do not agree, do not install or purchase the Services.

If you are accepting these Terms for an organisation, you confirm you have authority to bind that organisation, and “you” refers to that organisation.

You must be at least 16 years old, or the age of digital consent in your country if that is higher, to use the Services. If you are under 18, you may only use the Services with the involvement of a parent or guardian.

You must not use the Services if you are subject to sanctions that would prohibit us from providing them to you, or if you are located in a country subject to a comprehensive trade embargo.

Subject to these Terms and, for paid plans, to payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the extensions for your own personal or internal business purposes.

Paid plans are licensed per user and per the device limit stated on the pricing page for your plan. A licence is personal to one individual; seats on a Team plan may be reassigned between people, but may not be shared simultaneously.

You may not:

• resell, sublicense, rent, lease or otherwise commercially redistribute the extensions;
• reverse engineer, decompile or disassemble the extensions, except to the extent that applicable law expressly permits it despite this restriction;
• remove, obscure or alter any copyright, trademark or licence notice;
• use the Services to build, train or improve a competing product;
• circumvent licence checks, usage limits or any technical measure protecting the Services.

You retain all rights to everything you capture, type, redact or export using the Services. We claim no ownership of, and no licence over, your content.

Our extensions are designed to process your content locally on your device. Where an extension is capable of transmitting anything, this is stated explicitly in the Privacy Policyand on that extension’s own privacy page.

You are responsible for ensuring you have the right to capture, process or share the content you use the Services on — particularly where it belongs to an employer, a client or a third party.

You agree not to use the Services to do anything unlawful, infringing, deceptive or harmful. The full list of prohibited conduct is set out in our Acceptable Use Policy, which forms part of these Terms.

We may suspend or terminate your access without refund if you materially breach that policy, and we will tell you why when we do — unless a legal obligation prevents us.

Paid plans are sold by Paddle.com Market Ltd., which acts as the Merchant of Record and authorised reseller for all ExtHive purchases. Your contract of sale for the purchase itself is with Paddle; these Terms govern your use of the software.

Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, until cancelled. We will give at least 30 days’ notice by email before any price increase applies to your renewal.

Full details of billing, trials, cancellation, tax and invoicing are set out in Subscriptions & Billing and the Refund Policy.

We improve the extensions continually and may add, change or remove features. If we remove or materially degrade a feature that is central to a paid plan you are currently on, you may cancel and request a pro-rata refund for the unused remainder of your term.

The Services depend on browsers and third-party websites we do not control. Changes to a browser’s extension platform or to a supported website may break functionality temporarily or permanently. We will make reasonable efforts to restore it, but cannot guarantee uninterrupted operation.

We may discontinue an extension entirely. If we do, we will give at least 60 days’ notice to active paid subscribers and refund the unused portion of any prepaid term.

The Services, including all software, designs, text, graphics and the ExtHive name and logo, are owned by ExtHive and protected by copyright, trademark and other laws. Nothing in these Terms transfers any ownership to you.

Feedback you send us is welcome, and by sending it you allow us to use it without restriction or obligation to you. We will never publish feedback attributed to you without your consent.

The Services interoperate with browsers, extension stores and, in Prompt Guard’s case, third-party AI websites. We are not responsible for those services, their availability, their terms or their handling of your data.

Using an ExtHive extension does not exempt you from the terms of any website you use it on. In particular, Prompt Guard is a safety control, not a compliance guarantee — you remain responsible for what you send to any AI provider.

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We specifically do not warrant that detection features will identify every instance of sensitive data, that captures will be pixel-identical on every website, or that the Services will be error-free or uninterrupted. Detection tools reduce risk; they do not eliminate it, and they are not a substitute for your own judgement or your organisation’s security controls.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded, including consumer rights under the law of your country of residence.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or relating to the Services.

Our total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the amount you paid us for the Services in the twelve months before the event giving rise to the liability, or (b) USD 50.

Nothing in this section limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

You may stop using the Services at any time by uninstalling the extensions, and may cancel a paid plan at any time as described in Subscriptions & Billing.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if continuing to provide the Services would expose us or other users to material risk. Where we terminate without cause, we will refund the unused portion of any prepaid term.

Sections covering intellectual property, disclaimers, limitation of liability and governing law survive termination.

We may update these Terms as the Services and the law evolve. The “last updated” date at the top of this page always reflects the current version.

For material changes affecting paid subscribers, we will give at least 30 days’ notice by email before the change takes effect. Continuing to use the Services after that date means you accept the updated Terms; if you do not, you may cancel and receive a pro-rata refund of any prepaid unused term.

These Terms are governed by the laws of Add your country of incorporation, without regard to conflict-of-law rules. The courts of that jurisdiction have exclusive jurisdiction, except that consumers may also bring proceedings in the courts of their own country of residence where local law gives them that right.

Before starting formal proceedings, please contact us at legal@exthive.com. Most disputes are resolved quickly once a person reads them.

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General support: support@exthive.com
Legal notices: legal@exthive.com
Billing: billing@exthive.com